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refund POLICY
At ANEW Gray, we want you to be fully satisfied with your purchase. If for any reason you're not, we offer a hassle-free return process.
Return Window:
You have 30 days from the date you receive your product to request a return.
Return Eligibility:
To be eligible for a return, 50% of the product must be remaining in its original packaging.
How to Return:
To initiate a return, please contact our customer service team at hello@anewgray.com. Once your return is approved, we will provide you with further instructions.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please note that shipping fees are non-refundable.
Exchanges:
We currently do not offer exchanges. If you need a different product, we recommend returning your original item and placing a new order.
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